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Terms & Conditions

SUPER YACHTS CHARTER LLC
Dubai, United Arab Emirates

  1. BOOKING & PAYMENT
  1. A charter booking is considered confirmed only upon receipt of the required advance payment/deposit and written confirmation from Super Yachts Charter LLC (“the Company”).
  2. Unless otherwise agreed in writing, a 50% deposit is required to confirm the booking. The remaining balance must be paid before or on the agreed payment deadline stated in the quotation or proforma invoice.
  3. A booking hold without payment is not guaranteed and may be released without prior notice after the agreed holding period.
  4. All prices are subject to 5% UAE VAT, unless expressly stated otherwise.
  5. Any additional services, upgrades, catering, entertainment, decoration, water sports, transportation or other extras requested by the Client will be charged separately.
  1. CANCELLATION POLICY

Cancellation charges will be calculated based on the total confirmed booking value:

  • More than 7 days before the charter: Full refund of the amount paid.
  • 7 to 4 days before the charter: 50% of the total booking amount will be charged.
  • Less than 4 days before the charter: 75% of the total booking amount will be charged.
  • Within 96 hours of the charter: 100% of the total booking amount will be charged. No refund will be provided.
  • No-show: 100% of the total booking amount will be charged. No refund will be provided.

Cancellation must be submitted in writing by email or another communication channel accepted by the Company. The applicable cancellation period will be determined based on the date and time the written cancellation is received.

  1. RESCHEDULING
  1. Rescheduling requests must be submitted at least 7 days before the scheduled charter date.
  2. Rescheduling is subject to yacht, berth, crew and operational availability and is not guaranteed.
  3. Only one rescheduling request may be permitted at the Company’s discretion unless otherwise agreed in writing.
  4. Any difference in charter price, VAT, additional services or operational costs resulting from the new date or time will be payable by the Client.
  5. A rescheduled booking may be subject to the cancellation terms applicable to the new charter date.
  6. Requests made within 7 days of the charter may be treated as a cancellation and new booking.
  1. CHARTER DURATION & LATE ARRIVAL
  1. The charter period begins and ends at the times stated on the confirmed booking.
  2. The Client and guests are required to arrive at the designated boarding location sufficiently in advance for check-in and boarding.
  3. Late arrival by the Client or guests will not normally extend the charter period, and no refund or reduction will be provided for time lost due to late arrival.
  4. Any extension of the charter beyond the confirmed end time is subject to yacht availability and will be charged at the applicable additional hourly rate.
  1. WEATHER & OPERATIONAL CONDITIONS
  1. The safety of the yacht, crew and guests is the Company’s highest priority.
  2. The Company, Captain or relevant maritime authority may delay, modify, shorten, reschedule or cancel a charter where weather, sea conditions, port/harbour restrictions, navigation restrictions, government instructions, technical issues, safety concerns or other operational circumstances make the charter unsafe or impractical.
  3. The Captain has the final authority regarding the safe operation of the yacht, including the route, speed, duration and whether the yacht can depart or continue the charter.
  4. Where a charter cannot proceed due to circumstances beyond the Company’s reasonable control, the Company may offer rescheduling or another appropriate remedy, subject to availability and the circumstances of the cancellation.
  5. No refund will be due where the charter is affected by circumstances caused by the Client or guests.
  1. ROUTE & ITINERARY
  1. The advertised route and itinerary are indicative and may be changed at the discretion of the Captain due to weather, maritime regulations, traffic, safety, harbour restrictions or operational requirements.
  2. Specific destinations, swimming stops or other route requests cannot be guaranteed.
  3. Guests must follow all instructions given by the Captain and crew.
  1. GUESTS & PASSENGER LIMITS
  1. The Client must provide the correct number of guests at the time of booking.
  2. The maximum permitted passenger capacity of the yacht must not be exceeded under any circumstances.
  3. The Company reserves the right to refuse boarding to additional guests where the maximum permitted capacity would be exceeded.
  4. The Client is responsible for ensuring that all guests comply with these Terms & Conditions and the instructions of the Captain and crew.
  1. GUEST CONDUCT & SAFETY
  1. Guests must behave responsibly and comply with all applicable UAE laws, maritime regulations, harbour rules and instructions issued by the Captain and crew.
  2. Dangerous, abusive, threatening, disruptive or unlawful behaviour will not be tolerated.
  3. The Captain or crew may require a guest to leave the yacht where reasonably necessary for safety, security, legal or operational reasons.
  4. No refund will be provided where the charter is terminated or interrupted due to the misconduct of the Client or any guest.
  1. ALCOHOL & PROHIBITED ITEMS
  1. Alcohol may only be brought on board or consumed where permitted by applicable UAE law, the yacht’s policies and the relevant marina/harbour regulations.
  2. Illegal drugs, weapons, hazardous materials and any prohibited items are strictly forbidden.
  3. The Company reserves the right to refuse boarding or terminate the charter where prohibited items are discovered.
  4. The Client is responsible for ensuring that all guests comply with applicable laws and regulations.
  1. DAMAGE & CLEANING
  1. The Client is responsible for any damage caused to the yacht, its equipment, furniture, fixtures or belongings by the Client or any guest.
  2. The Company may charge the Client for the reasonable cost of repair, replacement or specialist cleaning resulting from damage, misuse, negligence or excessive soiling.
  3. Any additional charges may be deducted from a security deposit where applicable or invoiced to the Client after the charter.
  4. Normal wear and tear will not be charged to the Client.
  1. PERSONAL BELONGINGS

The Company is not responsible for loss, theft or damage to personal belongings brought onto the yacht. Guests are responsible for their own valuables and personal property.

  1. CATERING & THIRD-PARTY SERVICES
  1. Catering, entertainment, decoration, photography, videography, transportation and other third-party services may be provided by external suppliers.
  2. Such services are subject to the relevant supplier’s availability and terms.
  3. The Company will not be responsible for delays, cancellations, deficiencies or losses arising solely from the acts or omissions of an independent third-party supplier, except where otherwise required by applicable law.
  1. PERSONAL INJURY & LIABILITY
  1. The Company will take reasonable measures to maintain a safe environment for guests and operate the yacht in accordance with applicable requirements.
  2. Guests must follow all safety instructions and use safety equipment where instructed.
  3. To the extent permitted by applicable UAE law, the Company shall not be responsible for loss or damage arising from the Client’s or a guest’s negligence, misconduct, failure to follow safety instructions or unlawful conduct.
  4. Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable UAE law.
  1. FORCE MAJEURE

The Company shall not be liable for failure, delay or interruption of a charter caused by circumstances beyond its reasonable control, including but not limited to severe weather, government or maritime authority restrictions, port or marina closures, natural disasters, fire, accident, technical or mechanical failure, civil disturbance, strikes, war, acts of terrorism, epidemics, or other events beyond the Company’s reasonable control.

  1. CHANGES TO BOOKING

Any changes to the charter date, time, guest numbers, yacht, catering, route or additional services must be approved by the Company in writing. Verbal requests or informal discussions do not constitute confirmation of a change.

  1. COMPANY’S RIGHT TO REFUSE OR TERMINATE A CHARTER

The Company reserves the right to refuse boarding or terminate a charter where reasonably necessary due to:

  • Safety or security concerns;
  • Exceeding the permitted passenger capacity;
  • Illegal activity;
  • Prohibited items;
  • Serious misconduct or threatening behaviour;
  • Failure to comply with the Captain’s or crew’s instructions;
  • Non-payment of amounts due; or
  • Any other circumstance that makes continuation of the charter unsafe, unlawful or operationally impractical.

Where termination results from the Client’s or a guest’s actions or breach of these Terms & Conditions, no refund will be provided, subject to applicable UAE law.

  1. PHOTOGRAPHY & MARKETING

Where photographs or videos are taken during the charter, the Company will not use identifiable images of the Client or guests for marketing purposes without appropriate consent, where such consent is required by applicable law.

  1. GOVERNING LAW & JURISDICTION

These Terms & Conditions shall be governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai.

Any dispute arising from or relating to the charter or these Terms & Conditions shall be subject to the jurisdiction of the competent courts of Dubai, UAE, unless otherwise required by applicable law.

  1. ACCEPTANCE

By making payment, signing the quotation/proforma invoice, confirming the booking in writing, or proceeding with the charter, the Client acknowledges that they have read, understood and accepted these Terms & Conditions.

The Client is responsible for ensuring that all guests are informed of and comply with the applicable yacht rules and safety requirements.