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Privacy Policy

Super Yachts Charter LLC (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a yacht charter, make a booking, or use our services.

By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

  1. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following information:

Contact Information

  • Full name
  • Email address
  • Telephone or WhatsApp number
  • Company name
  • Country of residence

Booking Information

When you enquire about or book a yacht charter, we may collect:

  • Preferred charter date and time
  • Number of guests
  • Yacht or service requested
  • Boarding location
  • Charter requirements and preferences
  • Catering, entertainment, decoration or other service requirements
  • Payment and invoicing information

Website Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visits
  • Referring website
  • Website interaction and usage information

Communications

We may retain information contained in emails, WhatsApp messages, enquiry forms, telephone communications or other correspondence with us.

  1. HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Respond to enquiries and requests;
  • Provide yacht charter quotations;
  • Process and manage bookings;
  • Communicate with you regarding your booking;
  • Process payments and issue invoices;
  • Arrange requested catering, entertainment, transportation or other services;
  • Provide customer support;
  • Improve our website, services and customer experience;
  • Prevent fraud, misuse or unauthorized activity;
  • Maintain business and financial records;
  • Comply with applicable UAE laws and regulatory requirements; and
  • Send promotional or marketing communications where permitted by applicable law and, where required, with your consent.
  1. LEGAL BASIS FOR PROCESSING

Where applicable, we process personal information based on one or more of the following grounds:

  • Your consent;
  • The performance of a contract or steps taken at your request before entering into a contract;
  • Compliance with legal or regulatory obligations;
  • Protection of our legitimate business interests; or
  • Other lawful grounds permitted under applicable UAE law.
  1. SHARING YOUR INFORMATION

We do not sell your personal information.

We may share relevant information with trusted third parties where reasonably necessary to provide our services or operate our business, including:

  • Yacht owners, operators, captains and crew;
  • Marina, harbour or port authorities where required;
  • Payment processors and financial institutions;
  • Catering and event service providers;
  • Transportation providers;
  • Entertainment, photography and other event suppliers;
  • Website hosting, IT and technical service providers;
  • CRM, communication and booking platforms;
  • Professional advisers, auditors or legal representatives; and
  • Government, regulatory or law-enforcement authorities where required by law.

Third parties will only receive information that is reasonably necessary for the relevant purpose, subject to applicable legal requirements.

  1. WHATSAPP & ELECTRONIC COMMUNICATION

We may communicate with customers through WhatsApp, email, telephone, SMS or other electronic communication channels.

If you choose to contact us through WhatsApp or another third-party communication platform, your use of that platform is also subject to the privacy policy and terms of that platform.

Please do not send sensitive personal or financial information through ordinary messaging channels unless specifically requested through an appropriate secure method.

  1. PAYMENT INFORMATION

Where online or electronic payments are processed, payment information may be handled by third-party payment providers.

We generally do not store complete payment card details on our own systems unless necessary and legally permitted.

Payment providers may process your information in accordance with their own terms and privacy policies.

  1. COOKIES

Our website may use cookies and similar technologies to improve website functionality, understand website traffic and enhance the user experience.

Cookies may be used for purposes such as:

  • Essential website functionality;
  • Website performance and analytics;
  • Remembering preferences;
  • Measuring advertising performance; and
  • Marketing or remarketing, where applicable.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

  1. ANALYTICS & ADVERTISING

We may use third-party analytics and advertising services to understand website traffic, measure advertising campaigns and improve our marketing.

These services may collect information about your interaction with our website through cookies, pixels or similar technologies.

Depending on the services installed on our website, these may include platforms such as Google Analytics, Google Ads, Meta or other marketing and analytics providers.

Their processing of information is subject to their respective privacy policies and applicable legal requirements.

  1. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our services;
  • Maintain booking and financial records;
  • Resolve disputes;
  • Enforce agreements;
  • Comply with legal, tax and regulatory requirements; and
  • Protect our legitimate business interests.

When information is no longer required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable requirements.

  1. INTERNATIONAL DATA TRANSFERS

Some of our service providers or technology platforms may process or store information outside the United Arab Emirates.

Where personal information is transferred internationally, we will take reasonable steps to ensure that such transfers are handled in accordance with applicable UAE data protection requirements and appropriate safeguards.

  1. DATA SECURITY

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss or misuse.

However, no website, electronic communication system or method of transmission over the internet can be guaranteed to be completely secure.

You should therefore avoid sending unnecessary sensitive information through unsecured communication channels.

  1. YOUR PRIVACY RIGHTS

Subject to applicable UAE law and any applicable conditions or exceptions, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of personal information where legally permitted;
  • Request restriction of certain processing;
  • Object to certain uses of your personal information;
  • Withdraw consent where processing is based on consent; and
  • Raise a privacy-related complaint or request.

Requests may be subject to applicable legal, contractual or regulatory limitations.

  1. MARKETING COMMUNICATIONS

Where permitted by applicable law, we may contact you regarding special offers, yacht charter promotions, events and related services.

You may request to stop receiving marketing communications by contacting us or by using an available unsubscribe option in the relevant communication.

Stopping marketing communications will not necessarily stop important service or booking-related communications.

  1. CHILDREN’S PRIVACY

Our website and yacht charter services are not intended to collect personal information from children independently of their parent or legal guardian.

Where information relating to minors is required for a booking, it should be provided by or with the involvement of the appropriate parent or legal guardian.

  1. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

The updated version will be published on this page with the revised “Last Updated” date.

  1. CONTACT US

If you have any questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

SUPER YACHTS CHARTER LLC
Dubai, United Arab Emirates

Phone / WhatsApp: +971 58 699 7313
Email: sales.superyacht@sva-management.com

By using our website or submitting your information through our website, you acknowledge that you have read and understood this Privacy Policy.